Frequently Asked Questions
Everything you need to know about your Ovais Abaya order.
What fabrics do you use for your abayas?
We use premium, breathable fabrics including Nida, Chiffon, Lexus, and Crepe. Each product page contains specific material details to help you choose the right weight and texture for your needs.
How do I find my correct size?
Our abayas are sized by length in inches. We recommend measuring from your shoulder to your ankle to determine the best fit. Please refer to our detailed Size Guide for specific measurements regarding bust and sleeve length.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery can take 10-15 business days depending on the destination.
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unworn, unwashed, and still has all original tags attached. Please note that custom-made or altered abayas are final sale.
Do you offer international shipping?
Yes, Ovais Abaya Collection ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How should I care for my abaya?
To maintain the quality of the fabric and any intricate beadwork, we recommend hand washing in cold water or using a delicate dry cleaning service. Always iron on a low heat setting on the reverse side.